Atlas Copco Belgium

About us

Atlas Copco is the market leader in the manufacture and marketing of industrial productivity solutions.
From air and gas compressors, vacuum solutions, generators, construction equipment, industrial tools, and assembly systems to their respective service departments: Atlas Copco’s range of products and services is as dynamic as it is diverse.

The company – founded in 1873 – is based in Stockholm, Sweden, and has a global reach that spans over 180 countries.
The international headquarters for the compressor division and largest production unit are based in Antwerp. That means that many of our products are also ‘Made in Belgium’.

For over 60 years now, Belgium has made sustainable productivity a top priority. How? It’s simple: by relying on cutting-edge technological developments to develop and apply sustainable, energy-efficient solutions. It’s an across-the-board practice that covers various sectors and activities.

We are the world’s first compressor manufacturer to be certified compliant with the most recent version of the air purity industry standard: the ISO 8573-1 CLASS 0 (2010). But that’s not all. We are also the first compressed air equipment manufacturer to receive an ISO 22000-certification for oil-free products from our Antwerp plant. That means that we’ve implemented the same procedures in force at major food manufacturers.

Atlas Copco also has the widest range of services and the highest number of service technicians in the compressed air sector. Anytime you entrust your machinery or equipment to Atlas Copco, you know that the service will be professional and carried out by an extensive team of experts familiar with the latest technology and capable of flawlessly maintaining and repairing your compressed air system components.

We also provide specialised services, such as energy audits and product unit optimisation. Not only does this reduce your operational costs, it also maximises your energy savings.

There’s nothing we prize higher than customer service and satisfaction, so don’t hesitate to contact our specialists. Helping you find the right solution is their highest objective.

Products

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Job offers

Customer Care Team Leader

You strive for excellent service levels for our customers in combination with the highest efficiency for our operational activities. You do this by continuously improving the quality and efficiency of customer-oriented telephone reception and by scheduling our job technicians as efficiently as possible.
– You will lead and manage a team of 6 customer care coordinators;
– Through KPI’s you continuously monitor the quality of our customer service (telephone accessibility, response times, delays in execution,…) and make proactive adjustments where necessary;
– Your team plans technicians for our customers in the most efficient way possible. This is done in close consultation with the regional managers;
– In this position you report to the business line manager;
– The technicians count on you for the supply of spare parts.

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Customer Care Ambassador

For both our internal and external clients, you are the central point of contact for all maintenance and repair work.

– You will provide a high quality service to customers who need maintenance or repairs;
– From our office in Overijse you will be able to put together the perfect planning, and if necessary you are prepared to adjust it at the last minute;
– This is of course always done in close consultation with our customers, the regional manager and our support services;
– You provide first-line telephone assistance to our customers and inform them spontaneously about the planning of interventions;
– The technicians count on you for the supply of spare parts.

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Service Engineer

In your area, you are responsible for the commissioning, preventive maintenance and repair of compressors, vacuum pumps, dryers and accessories. You do this on site at our customers’ premises.
– You are responsible for detecting and correcting faults in the compressed air installations and compressed air equipment at the customer’s premises, as well as the commissioning and testing of reconditioned and/or new machines;
– You are happy to advise customers on the optimisation of a compressor installation, as well as on repairs, parts and contracts;
– You are responsible for drawing up service reports;
– You work in a 24/24 service, always in consultation with the planning;
– You will leave from your home with a fully equipped service car and will be supported technically and administratively from our office in Overijse.

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Sales Engineer

You are responsible for the management and further development of your customer base in the Mechelen-Mons region and this for our Service products, such as: maintenance agreements, repairs, overhauls, energy optimisation and monitoring.

– Starting from our “Installed Base”, you analyse the potential sale and draw up your prospecting plans;
– You actively look for new opportunities that you develop technically and follow up commercially;
– You actively approach your customers, draw attention to the qualities and application possibilities of our service products, and advise the customer;
– You work from home and stay in close contact with the (Equipment) Sales Engineers and the Region responsible and you are supported by your colleagues at the head office in Overijse for technical and commercial issues.

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Sales and Marketing Manager

Your mission is to achieve profitable growth for our Service business by developing new, competitive and innovative service products with a focus on creating value for our customers. You will work out an action plan and develop a marketing strategy for achieving the annual objectives. In this role you report to the Business Line Manager.
– You develop the marketing and sales strategy and set up targeted sales campaigns for customers to promote our service products;
– You continuously strive to increase the market share through a proactive approach and follow-up of customers, leads and opportunities through CRM activities;
– You lead the sales and marketing team with the necessary enthusiasm and ensure the further development of the necessary competencies;
– You identify the market potential for the different service products, ensure a permanent evaluation and follow-up of the existing portfolio.

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Technical Product Specialist

As a technical support specialist you are technically responsible for a range of Atlas Copco “Power Technique” machines, such as compressors, generators and pumps.
– You are the point of contact for customers, technicians, sales and marketing for specific technical questions;
– You develop aftermarket products together with your colleagues and take care of the pricing;
– You take care of the warranty requests and handling as well as the follow-up of these with our factories;
– You draw up maintenance plans, work schedules and technical instructions and are responsible for providing “Aftermarket” training to technicians, dealers and customers;
– In collaboration with the technicians, you draw up specifications for repairs, support the back office in dealing with complaints and you are back-up for the planner during his absence.

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Customer Service Administrator

In the after-sales service you continuously strive for an excellent support of our customers and you are driven by our customer satisfaction and the optimization of the turnover.

– You are the first point of contact for our customers.
– As a key figure in our after-sales service, you will work very closely with your colleagues and provide support to the team of technicians and service partners in the Benelux;
– You manage our master data and proactively take care of the E-commerce story;
– You take care of the creation of spare parts quotations and service specifications in the CRM application;
– You ensure timely and accurate invoicing.

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Business Development Manager

You are responsible for the further development of the market, the pricing strategy and the positioning of our products on the basis of sound market insights. You strive for maximum market share and customer satisfaction.

– You provide product and commercial support to the sales team and are responsible for a number of key accounts Portable Energy;
– You take initiatives to further develop the activities of rental and stationary power in the Benelux;
– You monitor and report sales results and market share and draw up corrective action plans;
– You segment the market in preparation for effective marketing actions and lead generation and keep all product and market information up to date;
– You make technical product comparisons and translate them into useful tools for the representatives;
– You maintain excellent relationships with the various factories.

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